1. Using Rydaah
Rydaah provides technology that connects people requesting transportation with available transportation providers. By using Rydaah, you agree to use the service lawfully and in accordance with these Terms.
2. Your account
You are responsible for providing accurate information when creating and maintaining your account. You are also responsible for protecting your login information and activity performed through your account.
3. Riders
Riders should provide accurate pickup and destination details, follow reasonable instructions during a trip and treat drivers and other people respectfully.
4. Drivers
Drivers are responsible for meeting the applicable requirements for providing transportation and for maintaining any licences, documents, vehicle requirements or permissions required by law.
5. Ride requests
When you request a ride, information about the trip may be shown before confirmation. A request may be affected by driver availability, location, demand, technical limitations or other circumstances.
6. Fares and payments
The amount payable for a trip may depend on the applicable pricing information, trip details and other factors shown through the service. You agree to pay applicable charges associated with rides you request.
7. Cancellations
Ride cancellation options may be available through the service. Depending on the circumstances of a cancellation, applicable charges or other conditions may apply.
8. Safety
Users should exercise reasonable care when using transportation. Riders should confirm relevant vehicle and driver information before entering a vehicle and should contact support when assistance is needed.
9. Prohibited use
You must not use Rydaah for unlawful activities, harassment, fraud, impersonation, abuse, threats, deliberate damage, unauthorised access or activities that could interfere with the service or endanger other people.
10. Respectful conduct
Users must treat other users, drivers, riders and Rydaah personnel respectfully. Abusive, threatening or discriminatory conduct may result in action against an account.
11. Lost property
If an item is left inside a vehicle, Rydaah may assist with communication regarding the trip, but recovery of an item depends on the circumstances and availability of the item.
12. Service availability
Rydaah may not be available in every location or at every time. The service can also be affected by network problems, maintenance, technical issues, weather, traffic or circumstances outside Rydaah's reasonable control.
13. Account restrictions
Rydaah may restrict, suspend or terminate access where an account is involved in suspected fraud, abuse, unsafe conduct, serious violations of these Terms or activity that may harm the service or other users.
14. Third-party services
Some features may depend on third-party services, payment providers, mapping services, communications networks or other technology. Their availability may be outside Rydaah's control.
15. Privacy
Information collected through Rydaah is handled according to the applicable privacy information and policies provided by Rydaah.
16. Changes to Rydaah
Rydaah may change, improve, suspend or discontinue parts of the service from time to time. Features and availability may therefore change as the service develops.
17. Changes to these Terms
These Terms may be updated when necessary. When material changes are made, the updated version will be made available through Rydaah or another appropriate communication channel.
18. Contact Rydaah
If you have questions about these Terms, your account, a ride or a problem with the service, visit the Support page for assistance.