How can we help?

Taking a ride

Requesting a Rydaah ride is simple.

• Enter your pickup location.
• Enter your destination.
• Review the ride and fare.
• Request the ride and wait for your driver.
• Check the driver's details before entering.

Fares and payments

Your fare depends on your trip and applicable Rydaah pricing.

• Check the estimated fare before requesting.
• Keep your payment method available.
• Keep your ride details if you need support.

Cancelling a ride

If your plans change, you can cancel from your active ride.

• Open your active ride.
• Choose the cancellation option.
• Review any cancellation information.

Driving with Rydaah

Drivers can connect with riders and choose when they want to drive.

• Complete driver registration.
• Submit the required documents.
• Complete verification.
• Go online when ready.

Safety

Safety is important on every Rydaah trip.

• Check the driver's name and vehicle.
• Share your trip information when needed.
• Stay aware of your surroundings.
• Contact support if you experience a problem.

Lost something?

If you leave something in a Rydaah vehicle, contact support quickly.

• Keep your trip details.
• Contact the driver through available options.
• Contact Rydaah support if needed.

Account help

Keep your account information accurate and secure.

• Keep your account details updated.
• Do not share your login credentials.
• Contact support if you cannot log in.

Need more help?

Our Support page can help with accounts, rides, drivers and other issues.